Returns & refunds

Your satisfaction matters to us. If a product arrives damaged, faulty or incorrect, please contact us on WhatsApp at 082 731 1360 within 7 days of receiving your order and we will arrange a replacement or refund.

For health and hygiene reasons, opened natural-health supplements, foods and skincare cannot be returned unless they are faulty. Products must be returned unused and in their original packaging, with proof of purchase.

Approved refunds are made by EFT to the account used for the original payment, or as store credit — whichever you prefer.